You will receive an email with a tracking number as soon as your order has been shipped.

Contact us as soon as possible. If the order hasn't been shipped yet, we can make changes.

No, you can also order as a guest. However, a customer account allows you to view your order history and order more quickly.

Yes, our product lines are coordinated and can be combined. Please contact us if you have specific questions about the routine.

The shelf life after opening can be found on each product (symbol of an open jar). Our products are generally usable for 6-12 months after opening.

Our products are formulated with natural, soothing ingredients. For very sensitive skin, we recommend checking the ingredient list or performing a patch test.

Yes, all payments are processed via secure, encrypted connections.

We accept credit card, TWINT, PayPal and other common payment methods, which are displayed at checkout.

No, there are no additional customs duties for deliveries within Switzerland and to Liechtenstein.

Delivery typically takes 2-4 business days within Switzerland. You will receive a tracking number as soon as your order has been shipped.

We currently deliver to Switzerland and Liechtenstein. Shipping costs are displayed separately at checkout.

Yes, you have a 14-day right of withdrawal from the date you receive the goods. The products must be unused and in their original packaging.

After receiving and inspecting your return, the refund will be processed within 5-10 working days to your original payment method.

No, for hygiene reasons, opened or used cosmetic products cannot be returned.

The customer bears the costs for the return shipment.